Description

We are searching for an organized and motivated Sr. Account Manager to oversee the performance and success of a portfolio of clients. The Sr. Account Manager will act as the day-to-day point of contact for their clients, providing guidance and management of their marketing initiatives. Collaborating with clients and the Flipp team, the Sr. Account Manager will establish project objectives, delegate tasks to appropriate team members, and evaluate projects to ensure they meet the expectations of the client, properly represent the brand, and achieve the desired results.  

The Sr. Account Manager sets everyone up for success through clear communication, process management and conflict resolution. Working with Directors across the agency and the Managing Partners, the Sr. Account Manager is continually improving relationships with clients and the work produced for them, while mining for future opportunities.

To be a successful  Sr. Account Manager, you should be a detail-oriented, creative, and a collaborative problem solver with outstanding communication and project management skills.

 

Responsibilities:

• Act as the day-to-day point of contact for a roster of clients.
• Establish positive and constructive relationships with clients, built on mutual trust and respect. 
• Facilitate communication with project teams.
• Prepare effective and clear creative and project briefs.
• Oversee project and task management across all service offerings (strategy, creative, interactive and media).
• Establish and enforce project budgets and timelines.
• Monitor project progress and success from planning to execution and evaluation. 
• Negotiate contracts and terms with clients or other external parties as required.
• Identify additional marketing and advertising methods or opportunities and assist in presenting these to clients. 

 

Requirements:

• Bachelor’s Degree in business, marketing, or related field.
• 4+ years of experience in a client service role in an agency environment, or as a marketing lead within an organization.
• Exceptional management, listening, written and verbal communication skills.
• Strong project management skills, demonstrated ability to manage time, and set priorities across multiple projects and teams.
• Understanding of design and marketing principles and techniques.
• Decisiveness and strong problem solving skills, especially under pressure.
• Client service oriented, with the ability to develop and maintain relationships. 
• Solid sales and presentation skills.

 

Nice to Haves:

• Experience using Asana for project management. 
• Experience using Harvest for invoicing and estimating. 

 

About Flipp Advertising

Flipp Advertising is a full-service creative and marketing agency based in Calgary. We partner with ambitious brands across real estate, hospitality, retail, B2B, non-profit, and industrial sectors to align strategy, creative, digital, media, and PR into work that drives measurable growth.

We’re a collaborative, entrepreneurial team that values accountability, curiosity, adaptability, and people who genuinely care about doing great work together.

• 4-day work week
• Collaborative, supportive team culture
• Opportunity to work across diverse industries and campaigns
• Meaningful growth opportunities
• Competitive compensation based on experience

If this sounds like a fit, we’d love to hear from you.